We keep the personal data we collect to a minimum and process it as we would expect others to process our personal data.

We are committed to protecting your data and don’t do anything that you wouldn’t expect us to with your personal data.

Whitestar Services are both a data controller and a data processor. When we are making decisions about the purposes for which we process your personal data – we are the controller. When we are processing your data on the instructions of one of our clients (such as your employer), we are acting as the data processor and only process this data in line with written instructions.

Contact Details

Whitestar Services Ltd

Registered office address: 10/11 Gibbs Marsh Farm Buildings Stalbridge, Sturminster Newton, Dorset, England, DT10 2RU

Company Reg ID: 13417041

ICO Reg ID: ZB077961

Email: neil@whitestarservices.co.uk

What Information do we process?

We collect, store and use the following kinds of personal data:

Contact data: We may collect information such as name, business email, job title, business address, telephone number.

Payment Data: Billing and payment details of our clients.

Website Visitor Data: When you visit our website, we may collect information about your visit such as your IP address and the pages you visited.

Marketing Data: We may collect information such as your name, email address and marketing preferences.

We collect information about you:

When you give it to us directly: You may give us your personal data when you contact us by using our contact form or by phone, email, social media, or post.

Indirectly: Your information may be shared with us by others, including users of our services. We may collect your information from publicly available sources.

When your visit our website: Through the use of cookies. Please see our cookie policy for further information.

How we use your personal data

We may use your information to:

• respond to an enquiry from you;
• carry out our obligations arising from any contracts entered into between you and us and to take payment from you;
• to communicate with you in relation to a service we are providing our client;
• provide you with relevant news stories, articles or information about our services which we feel may interest you;
• contacting you (B2B) about the services we offer:
• ensure that content from our site is presented in the most effective manner for you and for your computer; and
• to audit and/or administer our accounts.

If you do not want us to use your information for marketing purposes, you can opt-out directly by emailing: neil@whitestarservices.co.uk.

We process your data where it is necessary to perform a contract we have with you, or with our client, when we have your consent, or where it is in our legitimate interests.

Sometimes we will be obliged to process your personal information due to legal obligations which are binding on us. We will only ever do so when strictly necessary.

How do we store your data and keep it secure?

We endeavour to ensure that there are appropriate and proportionate technical and organisational measures to prevent the loss, destruction, misuse, alteration, unauthorised disclose of, or access to your personal information.

Your information is only accessible by appropriately trained staff and contracted associates, for the purposes outlined above.

Data Retention

In general, unless still required in connection with the purpose(s) for which it was collected and processed, we remove your personal information from our records 7 years after the date we provided our services to you. However, if before that date

• Your personal information is no longer required in connection with the purpose it was collected for;
• We are no longer lawfully entitled to process it; or
• You validly exercise your right of erasure,

We will remove it from our records as soon as is practicable.

Should you ask us to stop sending your direct marketing or other electronic communications, we will keep your name on our internal suppression list to ensure that you are not contacted again.

Sharing your data

We may disclose your personal information to third parties in the following circumstances:

• Our service providers – such as our IT service provider and data centre provider, in order to securely store your data;
• Third parties where it is necessary to provide the service requested by you;
• Our professional advisers;
• If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction;
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We don’t share your data outside of the UK and EU.

Children’s Data

We do not knowingly process any data of any person under the age of 16. If we come to discover, or have reason to believe that you are under 16, and we hold any of your personal data, we will delete that data within one month.

Your Rights

You have the following rights in respect of your personal data:

• You have the right of access to your personal data and can request copies of it and information about our processing of it.
• If personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it.
• Where we are processing your personal data with your consent, you can withdraw that consent at any time.
• Where we are using your personal data because it is in our legitimate interest to do so, you can object to us using it this way.
• Where we are using your personal data for direct marketing, you can object to us doing so.
• In some circumstances, you can restrict us from processing your data, request a copy of your personal data in a machine-readable format, to transfer to another service provider or request us to erase your data.

To exercise these rights, please contact us using the contact details above or emailing neil@whitestarservices.co.uk. Where we consider that the information provided does not enable us to identify the personal information in question, we may ask for personal identification and/or further information.

For more information about your rights, you can consult ICO guidance – Individual rights | ICO.

Complaints

Please let us know if you have any queries or concerns whatsoever about the way in which your data is being processed. If you feel that after contacting us, Whitestar Services is not acting appropriately with respect to our data privacy, you have the right to contact the governing body. In the UK this is the ICO, the Information Commissioner’s Office, their web pages for handling issues are at:

https://ico.org.uk/make-a-complaint/

Or by post, telephone or email:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk